Director Metrics and Reporting

FLSA:  Salary

Reports to: Chief Strategy and Operations Officer

EPIcenter is the hub of the Greater Memphis entrepreneurship movement. With its network of partners, EPIcenter is the enabler of unified strategies to increase support to new and existing entrepreneurs for business growth. Serving as the broader voice of the partner network and a single point of accountability, EPIcenter measures and celebrates the impact of entrepreneurial support to create a just, inclusive, and growing economy that accrues to all Memphians.

Position Summary

The Director, Metrics and Reporting (DMR) will report directly to the Chief Strategy and Operations Officer. The DMR will own the enterprise/network database, metrics, and measurements, and will be responsible for the analysis and associated narrative the information paints and the strategies it informs, as well as for grant reporting.

Principal Duties and Responsibilities

These duties and responsibilities are judged to be "essential functions" in terms of the Americans with Disabilities Act or ADA

  • Develop and execute integrated metric and measurement strategies using best practice models.
  • Work directly with functional owners of data (e.g. EPIcenter program teams, network partners) to collect client data.
  • Own, analyze and report all process and outcome metrics associated with enterprise initiatives, including primary responsibility for use of and training for data management software.
  • Develop process and outcome narratives in partnership with the CEO and Chief Brand Officer.
  • Act as primary source of data analysis for enterprise strategy development, communications and partner relationships.
  • Participate as active member of team responsible for all grant proposals and reports, including primary responsibility for data collection and metrics presentation, grant budgets and financial reports.
  • Benchmark enterprise activities and outcomes against peer organizations nationally.
  • Work with grants administration and compliance to prepare grant applications and reports, including grant budgets.



This position requires at least a Bachelor’s degree (B.S./B.A.) from a four-year college or university in business, marketing, communications or related field.


Five years business experience in diverse organizations; experience with organizational strategic planning, including the ability to effectively articulate goals and objectives, and the ability to use quantifiable benchmarks for monitoring and evaluating progress.

Supervisory Responsibilities:  None.

Certificates, Licenses, or Registrations:  None required.

Other Knowledge, Skills, and Abilities: 


  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Orientation toward collaborative decision-making and teamwork; strong verbal and written communication skills; exceptional judgment, the ability to use diplomacy, and the ability to inspire and motivate change agents. Teamwork and collaboration, including work directly with EPIcenter network partners, is a must.
  • Ability to read and understand grant requests for proposal, develop grant budgets and prepare metrics and financial aspects of grant reports.
  • Ability to apply mathematical concepts such as basic statistics, fractions, percentages, ratios, and proportions to practical situations.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Strong knowledge of Microsoft Office Suite generally and very strong abilities in Microsoft Excel and Google Sheets.
  • Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
  • A self starter with little supervision required.


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit use hands to touch, handle, or feel, talk, and hear. The specific vision abilities required by this job include close vision, and ability to adjust focus, especially due to concentration on a computer screen and graphics. The job requires only occasional overnight travel.

Work Environment:

The noise level in the work environment is usually moderate.

The qualifications listed above are guidelines for selection purposes; alternative qualifications may be substituted if sufficient to perform the duties of the job.

EPIcenter is an equal opportunity employer. In an effort to further actualize our organizational value of equity, people of color, LGBTQ individuals, and differently-abled people are highly encouraged to apply.


To apply, please send your resume and a cover letter to:

Kayla Miller

Executive Assistant at EPIcenter

Apply via e-mail

Via mail: 902 S. Cooper St., Memphis, TN 38104